Return & Refund Policy

1. Return Eligibility

You may request a return if:

• You received the wrong product.
• The product arrived damaged or defective.
• The product is significantly different from its description.
• The product is missing parts or accessories.
• You received an incomplete order.
• You simply changed your mind, where the product is eligible for a change-of-mind return.

To qualify for a return, the product should generally be:

• Unused and in its original condition.
• Returned with its original packaging, labels, accessories, manuals, and other included items where applicable.
• In a condition suitable for resale, unless the item is defective, damaged, or incorrectly supplied.

Certain products may have different return conditions due to their nature.

2. Return Period

You may request a return within 30 days of receiving your order.

After the 30-day return period has expired, we may not be able to accept a return unless required by applicable law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact Synora Express as soon as possible.

To help us resolve the issue quickly, we may ask you to provide:

• Your order number.
• A description of the problem.
• Clear photographs or videos showing the issue.
• Photographs of the packaging and shipping label where relevant.

After reviewing the information, Synora Express may offer one of the following solutions:

• A full refund.
• A replacement.
• A partial refund.
• A return and refund.

The appropriate solution will depend on the circumstances of the case.

4. Change-of-Mind Returns

If you simply no longer want the product, you may request a return within the applicable return period.

The item must normally be unused, undamaged, and returned in its original condition and packaging.

Unless the return is caused by an error on our part or the product is defective or damaged, return shipping costs may be the responsibility of the customer.

5. Items That Cannot Be Returned

For safety, hygiene, legal, or practical reasons, certain products may not be eligible for return.

These may include:

• Personalized or customized products.
• Products made specifically to the customer's specifications.
• Perishable products.
• Certain health, hygiene, or personal-care products after opening.
• Digital products or downloadable content once accessed, where permitted by law.
• Gift cards or vouchers, where applicable.
• Products clearly identified as non-returnable at the time of purchase.

This does not affect any mandatory consumer rights that apply under applicable law.

6. How to Request a Return

To request a return, contact Synora Express through our customer support channel and provide:

• Order Number:
• Customer Name:
• Product Name:
• Reason for Return:
• Photos/Videos: Where applicable.

Our support team will review your request and provide return instructions if your request is approved.

Do not send an item back without receiving return instructions from Synora Express, unless we specifically tell you otherwise.

7. Return Shipping

If the return is required because:

• We sent the wrong item;
• The item arrived damaged;
• The item is defective; or
• The item is materially different from its description,

Synora Express may cover the reasonable return shipping cost, subject to verification.

For a change-of-mind return, the customer may be responsible for return shipping costs.

8. Refunds

Once the returned product has been received and inspected, we will notify you of the outcome.

If your refund is approved, the refund will generally be issued to the original payment method, where technically possible.

Depending on the payment provider, bank, or card issuer, it may take additional business days for the refunded amount to appear in your account.

Synora Express is not responsible for delays caused by banks, card issuers, payment processors, or other financial institutions.

9. Partial Refunds

In certain circumstances, Synora Express may offer a partial refund instead of requiring the product to be returned.

For example, a partial refund may be offered when:

• The product has a minor defect.
• There is minor cosmetic damage.
• An accessory is missing but the customer chooses to keep the product.
• The issue does not substantially affect the use of the product.

The amount of any partial refund will depend on the circumstances.

10. Refunds for Orders That Never Arrive

If your order does not arrive within the applicable delivery period, please contact Synora Express.

We may investigate the shipment with the relevant delivery provider.

Depending on the circumstances, we may provide:

• A replacement shipment; or
• A refund.

If tracking information confirms that the package was delivered to the correct address, additional information may be requested before a refund is approved.

11. Order Cancellation

You may request cancellation of an order before it has been shipped.

If the order has already been processed or shipped, cancellation may no longer be possible. In that situation, you may need to receive the order and request a return in accordance with this policy.

12. Refund Amount

If a full refund is approved, the refunded amount will normally include the amount paid for the eligible product.

Original shipping charges may or may not be refundable depending on the reason for the return and applicable law.

Where the return is caused by an error, defect, damage, or incorrect item supplied by Synora Express, we will make reasonable efforts to provide an appropriate remedy.

13. Fraudulent or Abusive Returns

Synora Express reserves the right to investigate and refuse returns or refunds where there is evidence of:

• Fraudulent activity.
• Repeated abusive refund claims.
• Intentional damage to products.
• Returning a different product from the one purchased.
• False claims regarding non-delivery.
• Misuse of the return system.

This does not limit any rights you may have under applicable consumer-protection laws.

14. Disputes

If you believe a refund or return request has been incorrectly rejected, please contact our customer support team and provide your order information and the reason you believe the decision should be reconsidered.

We will review the case and provide a response.

15. Changes to This Policy

Synora Express may update this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

16. Contact Us

For return and refund questions, please contact:

• Synora Express
• Email: support@synoraexpress.com
• Phone: 03026966663
• Address: 131 D Block, Shah Rukn-e-Alam Colony, Multan
• Website: synoraexpress.com

Please include your order number in all return or refund requests so that we can assist you as quickly as possible.